Error & Problem Resolution

Find out how to resolve errors or specific scenarios you may come across when processing resits.

This section may be added to as new issues/scenarios arise.

The student does not show under the resit item, component or assessment in the Enter Marks screen.

A resit record has been created for the student but when you look in the little i button there is no assessment structure so you can't enter item, component, or assessment marks.

You've added a final course result in the resit record but see an error when you try to ratify it.

In this scenario it might look like you didn't get a chance to publish the new first sit course result, but you just need to go back to the first sit tab and click RePublish.