Contact us

We use an enquiry management system (UniDesk) to handle all incoming queries, ensuring your enquiry reaches the right team as quickly as possible. To get in touch, please submit an enquiry using the relevant link below. Make sure to complete the form fully and avoid submitting duplicate requests, as this may cause delays.

Phone: +44 (0) 131 650 9265  

Please note that our helpline team can only provide general information over the phone and direct you to relevant teams or webpages. They cannot provide specialist immigration advice. If you require specialist advice, you will be asked to contact us via our online enquiry form.

If you have already contacted our team, please have your student number and UniDesk reference number ready. The UniDesk reference appears in the subject line of the confirmation email you received from us and looks similar to this: I250000-0000.

If you have already submitted an enquiry, we kindly ask for your patience and we will be in touch as soon as we can. Thank you.

Got a quick visa question? 

Our drop-in clinic offers 15-minute appointments for straightforward visa and immigration enquiries. 

Appointments can only be booked up to one week in advance. If you are unable to attend, please cancel your appointment at least 2 hours in advance so the slot can be offered to another student.

When and Where: 

Every Wednesday 

2:00 PM – 4:00 PM

In-person at Student Administration Reception, Old College.

What We Can Help With: 

These appointments are suitable for:

• Quick visa and immigration questions
• Understanding your visa conditions
• Initial guidance on your individual circumstances
• Advice on next steps and where to get further support

Please note that these appointments are not suitable for complex enquiries, completing visa application forms, detailed casework, or follow-up on an existing UniDesk enquiry. If your situation requires more detailed support, please email us using our enquiry form and we will advise you on the most appropriate next steps.

On the Day of your appointment: 

Please enter the Old College building through Student Administration Reception. 

There is no staffed reception in this area. So when you arrive:

1. Scan the QR code displayed and complete the form to sign in. This will notify your adviser that you have arrived.
2. Take a seat and wait for your adviser to call your name.

Please note that staff in nearby offices are not able to assist with immigration queries.

How to book: 

Appointment can be booked using 'MyCareerHub booking portal' on the link below.

You may be able to request for a MS Teams appointment with an adviser, where you require immigration advice. We may offer in-person appointments where preferred and based on staff availability. 

You must contact us by using the relevant enquiry form before we can offer you an appointment. Please include as much information as possible when completing the form.

An adviser will assess a request for whether an appointment would be suitable and necessary.