Our immigration advice is primarily provided by email correspondence. However, we also offer appointments depending on your needs and staff availability. Priority is given to students with particularly complex circumstances. How to send us an online enquiry? We use an enquiry management system (UniDesk) to handle all incoming queries, ensuring your enquiry reaches the right team as quickly as possible. To get in touch, please submit an enquiry using the relevant link below. Make sure to complete the form fully and avoid submitting duplicate requests, as this may cause delays. Current student contact form Prospective student contact form University supporting staff contact form Telephone Phone: +44 (0) 131 650 9265 Please note that our helpline team can only provide general information over the phone and direct you to relevant teams or webpages. They cannot provide specialist immigration advice. If you require specialist advice, you will be asked to contact us via our online enquiry form.If you have already contacted our team, please have your student number and UniDesk reference number ready. The UniDesk reference appears in the subject line of the confirmation email you received from us and looks similar to this: I250000-0000.If you have already submitted an enquiry, we kindly ask for your patience and we will be in touch as soon as we can. Thank you. Student Immigration Advice Drop-In Clinic Due to limited staff availability and increased demand during our peak period, the Student Immigration Advice drop-in clinic has been temporarily suspended until further notice.We are currently unable to offer drop-in appointments. Please do not contact the team to enquire about the availability of drop-in appointments, as we are unable to provide individual updates.When the service resumes, this webpage will be updated with full details of how to access the drop-in clinic.If you require immigration advice, one-to-one appointments may still be available. Information about requesting an appointment can be found below. All appointment requests are assessed on a case-by-case basis, and an adviser will determine whether an appointment is necessary and appropriate for your circumstances.Thank you for your patience and understanding. One-to-one advice appointments You may be able to request for a MS Teams appointment with an adviser, where you require immigration advice. We may offer in-person appointments where preferred and based on staff availability. You must contact us by using the relevant enquiry form before we can offer you an appointment. Please include as much information as possible when completing the form.An adviser will assess a request for whether an appointment would be suitable and necessary. Student Immigration AdviceWe are here to help you get your Student visa and protect your immigration status while you are studying. We are based in Student Administration which is situated on the left as you enter the Quad at Old College.Our four immigration advisers provide personalised, accurate advice to students and their dependants. All team members are highly skilled professionals who strictly adhere to the Immigration Advice Authority (IAA) Code of PracticeOur service is free of charge and is provided in line with our conditions of service. Conditions of ServiceImmigration Advice Authority (IAA) websiteThe University is required to report students' potential visa breaches, non-attendance, and significant circumstances to immigration authorities. When discussing visa matters with our advisers, be aware that information you share may not remain confidential if it must be reported under the University's sponsorship obligations or legal requirements.Parents/Guardians of students:We require written consent from students to discuss their visa applications. A brief email confirming their consent is typically sufficient.University Supporting Staff:Online resources for staff who support international studentsOur key responsibilitiesEnsure all international students have the right to study in the UK Issue Confirmation of Acceptance for Studies (CAS) numbers to students applying in the Student visa routeProvide Student route and post-study immigration guidanceProtect and maintain the University’s Student Sponsor Licence Immigration advice we provideWe offer support with: Specialist Student visa advice, such as Student visa eligibility requirements and application form guidanceStandard visitor visa eligibility and application form guidance (only where study is the main purpose)Student dependant visa eligibility and application form guidanceAcademic Technology Approval Scheme (ATAS)Student and standard visitor application refusalsStudent visa conditions (how to protect your immigration status)Graduate visa eligibility information Limitations of our immigration adviceWe cannot provide guidance on: Indefinite Leave to Remain (ILR/settlement) applicationsNaturalisation/citizenship applicationsApplications falling outside of the UK Immigration RulesFamily visa applications falling outside of the Student routeStandard visitor visas for non-study purposesApplications for countries other than the UK, including Schengen visa applicationsAsylum and human rights-based applicationsStudent visa applications that will be sponsored by another UK institution We can offer initial guidance on post-study work options like Skilled Worker or Global Talent visas, but cannot assess individual eligibility or review specific applications. Other supportAccessibility supportIf you need extra assistance to access our services, or information in an alternative accessible format, then let us know by contacting us through our online enquiry form. British Sign Language (BSL) Support ServicesExternal immigration adviceIf you require further assistance with the application process or help in deciding which visa you may be eligible for, you may wish to seek advice from an Immigration Advice Authority (IAA) regulated immigration adviser or solicitor. Find an regulated immigration adviser - GOV.UKUKCISA information and Advice for International StudentsGet specialist immigration advice - Citizens AdviceScottish Migration Service - Scotland GovernmentSecurity and out of hours emergency supportIf you experience a crisis or emergency outside normal working hours, or you're a parent or supporter of a current student, you can contact the University through the University Security 24/7 contact number 0131 650 2257A member of Security will assist or redirect to the appropriate services.Emergency student support (out-of-hours)Victim of a crime guidancePolice Scotland Lost Property ReportLost and stolen passport or visaUseful School Contacts Conditions of service Conditions of Service Find out about the advice remit and limitations of the Student Immigration Service. The provision of UK immigration advice is regulated by the Immigration Advice Authority (IAA). This article was published on 2024-07-29
