A list of frequently asked questions. If you have a question that is not covered here, please contact us Web Room Bookings will not allow me to enter my email address?You will need to create an email entry in the staff directoryWhy is my booking not showing in "my bookings"?This may be down to the booking being cancelled and will show if you click 'include cancelled bookings?'. The other reason could be you are looking in the wrong year - bookings for each database year stay in separate 'my bookings'. If you click on the 'Click here for 20/21' then on 'my bookings' your bookings should now appear.Where can I find Guidance?All guidance to our systems can be found in our Guidance section of our website.Who is my schools key contact?Please refer to the Contacts page of our website.Who can I contact about an estates question?Please refer to the Contacts page of our website.Why has my software frozen?This could be due to large amounts of data having been uploaded since you last did a refresh or writeback, please contact Timetabling and Examinations services and we will help fix the issue.How do I report a fault with systems?Please email Timetabling and Examinations services with the error.How do I personalise software?There are many ways to cutomise Enterprise and we can supply instructions on doing this.My Timetabler loads but I cannot see it?If the TT logo appears on your task bar, move your cursor over the logo and in the pop up that appears do a right click and then select Maximise. Your Timetabler will then appear. This article was published on 2024-07-29