Applying for Exceptional Circumstances

How to apply for Exceptional Circumstances - written instructions

In MyEd, click ‘Studies’ in the menu ribbon, and select ‘Extensions and Exceptional Circumstances’. 

Click ‘Assessment Support’ to open the Assessment Support tool.

On the initial Assessment Support Home page, you will see the different support options available to you. Read the details and then click on the ‘Apply for Exceptional Circumstances’ button.

You will see 3 steps to apply for Exceptional Circumstances.

To start the application for exceptional circumstances, click ‘Start application’.

You can read the details about what you will need to complete your application and how it will be processed after you submit it. If you wish to continue applying for exceptional circumstances, click ‘Continue’.

Choose the option that best describes your situation.

If you are unsure about which option to select, click ‘Save and exit’ to save the application. You can speak with your Student Adviser, and once you are clear about what to select, follow the same steps to return to your application for exceptional circumstances.

After selecting the option that best describes a situation, provide a short explanation of the situation in the box provided.

In the next box for Impact statement, provide an explanation of how your assessments were affected by a situation. Your situation may have prevented you from submitting your assessments, or attempting exams or tests, or not performing well on them. Provide sufficient detail, referring to the assessments, exams or tests that were affected.

Once you complete providing your statements, click ‘Next’.

Click the calendar icon to select the date when your situation started. Select the relevant option to indicate if your situation is ongoing or has ended. Click ‘Next’.

Take a few minutes to review and confirm the details you have provided. Your application will be approved based on this information and any evidence provided. Please ensure that the information you have provided is sufficient and honest.

When ready, click ‘Confirm statements’ to complete the first step of the application.

You will see that, while you now have an application number, you still need to select the affected assessments from a list. Click ‘Start’ on step 2.

You can select from a list of courses that you are currently enrolled on by clicking ‘Select assessments’ next to the course name. Then click ‘Assessment’. If you have been asked to re-sit an assessment and are applying for an exceptional circumstance on a re-sit assessment, click ‘reassessment’.

Click ‘Continue’ to continue selecting from the list of assessments.

This screen will list all the coursework submissions due in the next 10 days for the course you have selected. Coursework submissions that are due in the past, will also be listed. All exams will be displayed.

Select all the assessments affected by your situation.

Then, click ‘Continue’.

If you would like to select assessments from other courses, click the ‘Select assessments’ button for the relevant course.

Once you complete selecting all the assessments affected by your situation, check the box confirming that you have selected all the assessments needed and will not be able to return to change this information, then ‘Confirm assessments’.

You will now need to provide evidence by clicking the ‘Provide evidence’ button on step 3.

Note that if you are applying due to the death someone close, sexual harassment or gender-based violence, you are not required to provide evidence. Your application will be considered complete after you submit the list of assessments affected.

After clicking the button ‘Provide evidence’, click ‘Start’.

Provide your evidence by clicking the large plus ‘Upload’ button. 

Evidence should normally be from a relevant professional, such as a doctor, counsellor, a University staff member, which might be a Student Adviser, or Wellbeing Adviser.

The evidence you provide should confirm the circumstances you are experiencing. In some cases, the person providing evidence will need to rely on what you have told them. For example, Student Advisers, when providing a statement, will include what you have told them about your circumstances, and about the contact they have had with you. 

Select the option that best describes the evidence type you are uploading, and then click ‘Choose file’. This will open the file explorer on your machine so that you can find and select the file you would like to upload as evidence. Once you select the file, click ‘Open’. The file will then be listed next to the ‘Choose file’ button. Click ‘Upload’.

You will see the documents you have just uploaded. Once you have uploaded all the necessary documents as evidence, click ‘Next’.

Review the list of documents that you have uploaded and confirm that you do not need to upload any further evidence.

To complete the Exceptional Circumstances application, click ‘Submit application’.

Once submitted, you will see that your application is complete, with all the steps displayed as ‘Complete’ and in green. You will also receive an email at your University email address confirming that you have completed the application.

To log out, click ‘Logout’.